APOPSIS SOUND · STEREO PARK
Before requesting Tivoli Audio service
Need Tivoli Audio repair advice? Find out what to record before contacting Apopsis Sound for service, including model, generation and connections.
TIVOLI AUDIO · GREECE & CYPRUSTivoli Audio repair: first steps
Record the model and generation, serial number, purchase date and symptom. Tell us whether it concerns power, battery, reception, Bluetooth, Wi-Fi, CD or sound, when it happens and what you have tried. Keep proof of purchase and photos of the device.
Intake and registration
We record the model, serial number, fault history, earlier interventions, supplied accessories and contact details. Intake does not automatically mean a repair is accepted: feasibility depends on assessment and suitable parts availability. These pages concern Tivoli Audio products only.
Assessment and deposit
For assessment outside statutory warranty coverage, the deposit is €24.80 including 24% VAT (€20.00 net). It is deducted from the final repair cost. If you decline a repair after assessment, the device is returned unrepaired and the deposit is not refunded because it covers diagnostic work. Remedies covered by the statutory guarantee are provided without charge.
Cost approval
At intake, you choose whether repair may proceed automatically up to an agreed cost limit. Costs above €100.00 excluding VAT (€124.00 including VAT) require explicit approval and a 30% deposit on the value of replacement parts. Additional work or hidden pre-existing wear is explained and addressed only after the required approval.
Estimated timing
Initial assessment normally takes 2–5 working days and repair 5–20 working days. These are estimates dependent on the fault, workload and parts. We notify you of delays involving overseas parts orders. A final functional check follows completion.
Transport and safe packing
Transport costs and responsibility to and from the store lie with the customer, except where the statutory guarantee requires otherwise or another arrangement is agreed. Use suitable protective packaging and contact us before shipping.
Contact details and service hours
30 Alexandras Avenue, Athens 106 83 · +30 210 88 38 004 / +30 210 88 38 002 · info@stereopark.gr. Intake and collection: Monday–Friday 09:00–17:00. Saturdays September–June 09:00–14:00; Saturdays July–August closed. Call before visiting. Only necessary contact and device information is collected for service under the privacy policy.
Questions about this topic
Do I need a receipt to request technical advice?
You can contact us for advice with the model and symptom. Keep the receipt or invoice and delivery date when asking about warranty coverage.
Which accessories should I send for assessment?
Describe the fault first. The team will confirm whether the supply, remote or another accessory is needed. Record everything submitted with the device.
APOPSIS SOUND · ATHENS
Let’s find the right answer.
30 Alexandras Avenue, Athens 106 83